Shipping mostly takes 6-14 days to arrive. For other cases please look at the shipping details in your product's information section carefully.
If you want to make a return for any kind of reason, just get back to us. We have a really flexible returning policy. Your satisfaction and happiness with our products and your experience in our store are the most significant things for us.
You are the subject for us. So your demands from us about returning have the number one priority and urgency. If you have any questions at all don't be afraid to reach us out. We would be happy to assist you. Just send us an email.
About the Shipping
The "Shipping Information" section covers topics related to the actual delivery of your order. In the articles within this section, you will be able to find the answers to your questions. If you have already searched the FAQ section and haven't found the answer you're looking for, you are welcome to contact our dedicated Customer Support Team. You can Contact Us or send an email to us (email response time may take up to 3 business days), and one of our team members will be there at your service to assist you.
What shipping methods do you offer?
Standard International Shipping: Your order will be shipped to your doorstep in approx. 6-14 Days. There are no hidden charges. We are currently working on an express option.
How long will it take to receive my orders?
Standard International Shipping: Your order will be delivered to your doorstep in approx. 6-14 Days. There are no hidden charges. If the package is not been delivered within this specified time, feel free to contact our customer support team for an update. (Note: The shipping time does not include the dispatch time which is generally 1-3 business days.)
How to track my orders?
Once your order shipped out, we will send you a shipping confirmation email that includes your tracking number and tracking link which help you track your package. Alternatively you also can find the tracking number and tracking link under 'My Orders' section. Or simply track your order here. Once the shipping company provides the tracking number, we will send it to you as soon as possible.
Are there any additional fees involved in international shipping?
At GARMONDO®, Products shipped from overseas. In some cases, shipment may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Unfortunately, GARMONDO® has no control over these charges, nor can GARMONDO® estimate what the additional charges may be as customs policies vary widely from country to country. For more information Please contact your local customs office. When customs clearance procedures are required, it may cause delays beyond our scheduled delivery period. Due to customs regulatory policies, we never list purchased items as a gift or undervalue the product price.
About Returns & Refunds
If you have received your item and there seems to be something wrong with it and want to claim a return or refund, the "Returns & Refunds Information" section will get you started in the right direction. We always take care in selecting a high quality and trusted goods to offer them for sale on the GARMONDO® website, however, sometimes things don't quite go according to plan. If there is something wrong with the item you received, please contact us via e-mail. Please provide us with images of your defective or damaged item. In most cases we will send you out a replacement, however, some orders are subject to a 100% refund.
What should I do if items received are not satisfactory?
If you are not satisfied with the item and want to request a refund. Firstly, please check our Return Policy to ensure if the return is applicable for your order. Secondly, you have to claim your refund within 45 days from the dispatch date. Thirdly, you may be eligible for a refund or exchange depending on your situation and the type of item you purchased. At GARMONDO®, we reserve all the rights to charge a handling fee on all items returned for non-quality issues. Under any circumstance, we will not refund the original shipping cost.
What should I do if I have received the wrong order or items?
If you have received an item that you did not order or somebody else's order entirely, please contact us as soon as possible. To help our Customer Support Team to know what problem you have, please kindly attach some clear photos of the incorrect order or items you have received. Perceived color differences due to the display settings of your computer monitor are not grounds for an exchange or refund.
What should I do if an item in my orders is missing?
For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once… they are on the way! If you are certain that an item is missing from your order, please contact our Customer Support as soon as possible. We will be happy to track it for you. Once we are confirmed that an item was missing, either we will refund you the item cost or send you a replacement 100% free of charge.
What should I do if I received a defective or damaged item?
If the item you received is damaged or defective during shipping, you are eligible for a replacement. Please contact Customer Service Team and be ready to provide photos or operating videos clearly showing the problem with the item. Alternatively, you can open the item in front of the delivery person and if you find that it is damaged during shipping, you can reject it. Then you need to contact the Customer Service Team as soon as possible. GARMONDO® offers insurance cover under following circumstances: Lost in transit: If the product delivery exceeds 30 days then its scheduled date, GARMONDO®will assume product is lost in transit and refund you. Damage in transit: If the product gets damaged during delivery.
How soon will I receive my refund?
In most cases, we will refund your money within 5 business days after your refund has been processed. The refund will be credited to your account that you used to pay the order. PayPal refunds are instant but refunds to your credit/debit card can take up to 6 business days.
How do I return the products?
GARMONDO® hopes you will be satisfied with every purchase you make. But if you want to return an item, returns must be prearranged and authorized by a Customer Support member. Item must be returned unused in its original condition with order confirmation email. The packaging must not be broken wherever applicable. We cannot accept returns under these cirucmstances.
• It is beyond the 45-Day Money back Guarantee Period.
• The order was placed by mistake but wasn't canceled within 12 hours.
• Seasonal items (e.g. Easter, Halloween, Christmas, etc.) after the event date are included in the order.
• The detailed size chart is included in the description. The size you choose does not fit you well.
• Customer has changed their mind.
Our Guarantee
We understand buying items online can be intimidating, so we offer a 100% satisfaction guarantee. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. We want you to realize that there is absolutely ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.
We have 24/7/365 E-mail Support. Please say hello to us if you need any assistance through e-mail.
Thank you.